Case Study Medium Business Scenario

Case Study Medium Business Scenario

"Lanserve is a good investment and is a lot cheaper than hiring a full-time person. While I could do 70 per cent of the work, it takes me 10 times longer than it does the LANserve people,"

“We now have a very secure system in place and one we can monitor, so we know who is doing what, when and where".

Name Withheld, Business Owner

Background

The client is a firm of financial advisors, based in Melbourne, which specialises in providing financial advice and strategies to the corporate market. Due to the confidential nature of their business, they have asked to remain anonymous so that we may share detailed information with you about the services we provide for them.

The company was set up in 1990 and employs 30 staff, 12 of which are fee-earning contractors. Business owner Jeff Lawson is ultimately responsible for the administration side of things, which ranges from facilities management to IT support.

Desired outcomes

  • Improve security of online file storing network, in particular for contract staff who access the server remotely
  • Assist, educate and provide tools for the owner in the administration and management of IT systems and staff to improve security and reduce time spend on administration.
  • Improve reliability to ensure maximum productivity of all employees, in-house and external
  • Implement a cost effective solution within the budget of the company

Solution

  • Conduct a thorough IT audit to assess current systems, diagnose problems and find untapped opportunities
  • Recommend key modifications to the Financial Advisors’ computer network
  • Integrate the Lanserve system, incorporating remote IT management and monitoring technology
  • Report on all access to the network, allowing the client to monitor all activity on their server.

Results

  • Tighter security across the entire network – for internal staff and external contractors
  • Complete tracking and reporting of all server activity with a full record of who is doing what, when and where
  • Maximisation of network uptime, which goes hand-in-hand with team productivity and profitability.